Everybody wins with the ASAP feature. It saves talk time for the 911 centers, the Monitoring Specialists love how quick and easy it is to dispatch, it ensures clear communication between dispatchers and the Monitoring Specialists, and it saves dispatch time benefitting the customer. The more jurisdictions ASAP becomes available in, the more average handle time and operations costs fall. Amy Becht, Director of Monitoring, Vivint Smart Home |
The ASAP-to-PSAP program is a huge step forward in improving the level of security for our customers while eliminating non-value-added phone calls for our monitoring centers as well as the public safety Emergency Communication Centers (ECC), direct communication of alarms into the ECC enables quicker response from public safety responders while providing relief for ECC operators by eliminating unnecessary phone calls. At Securitas Technology, we are seeing the impact of this program in increased operator productivity and improved customer satisfaction. We need to push the adoption of this program broader and deeper into our national ECC network as quickly as possible. Steve Walker, Vice President Monitoring Operations – North America, Securitas Technology |